At Rosyvia Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day free return policy worldwide.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Free Returns
- Returns are 100% free worldwide.
- We provide a prepaid return shipping label, included in the package.
- No restocking fees apply.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Cosmetics and skincare products that have been unsealed.
- Gift cards and promotional items.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within 7 days.
- If your refund is delayed, please check with your bank or card provider as processing times may vary.
5. Exchanges
- Exchanges are not accepted at this time.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please notify us within 7 days of delivery.
- We will arrange a free replacement or full refund.
7. How to Start a Return
To initiate a return, please contact us:
📍 2728 US Highway 27 S · Sebring, FL 33870 , USA
📞 +1 863 385 25 25
📧 contact@rosyvia.com
Our team will guide you through the return process and provide a prepaid return label.
Additional Details:
- Returns: Accept returns for both defective and non-defective products
- Exchanges: Not accepted
- Product Condition & Window:
- Condition: New only
- Window: 30 days
- Method & Fees:
- Method: By mail
- Return label: Included in the package, Free worldwide
- Restocking fees: No cost
- Refund processing time: 7 days
