We partner with trusted global carriers to ensure safe and timely delivery of your order. Depending on your location, your package may be shipped with Royal Mail, DHL, UPS, or FedEx. Tracking details will be provided once your order has been dispatched.

Shipping times vary depending on your location.

• USA orders: 3–7 business days

• International orders: 7–14 business days

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you will receive a tracking link to follow your order’s journey.

At Pinkyra Cosmetics, we carefully source our products from trusted suppliers and certified manufacturers in the UK and Europe. Each product is developed with a focus on quality, safety, and effectiveness, using dermatologically tested ingredients that meet international cosmetic standards.

Our priority is to provide you with authentic, cruelty-free, and high-quality cosmetics that you can trust in your daily routine.

Yes, absolutely! Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on the carrier’s website.

If you experience any issues with tracking or haven’t received your tracking details, please contact our support team at contact@rosyvia.com, and we’ll be happy to assist you.

At Pinkyra Cosmetics, your satisfaction is our priority. We offer a 30-day free return policy worldwide.

• Eligibility: Items must be new, unused, unopened, and returned within 30 days of delivery in their original packaging.

• Free Returns: A prepaid return label is provided at no cost. No restocking fees apply.

• Refunds: Once inspected and approved, refunds are issued to your original payment method within 5–7 business days.

• Exchanges: Not accepted, but you can place a new order for your preferred product.

• Damaged/Defective Products: If your item arrives damaged or faulty, contact us within 7 days for a free replacement or full refund.

To start a return, simply contact us at contact@rosyvia.com with your order details, and our team will guide you through the process.